Why can't we get House of Fraser to listen to us over my mum's chair?
It didn’t meet her needs when it was delivered, but it seems impossible to get a resolution to the problemIn December last year my sister paid £550 for an electrically adjustable chair from House of...
View ArticleIs it worth paying for paint that costs a fortune?
My partner is hooked on brands which cost up to £100 for a five-litre tin. I want a colour-match in a cheaper rangeEvery week a Guardian Money reader submits a question, and it’s up to you to help him...
View ArticleHow can EE lose our telephone number?
We switched from TalkTalk in March and now even a temporary number isn’t workingWhen we switched our landline from TalkTalk to EE in early March, no one could phone us on our old number. EE said that...
View ArticleAirlines ignore court rulings over compensation for passengers whose flights...
Companies define routine problems as ‘extraordinary circumstances’ to avoid paying refundsAirline passengers hit with long flight delays continue to have compensation claims delayed or turned down...
View ArticleDates of a different kind are now at issue with match.com
I tried to cancel by subscription but it has kept taking the moneyI cancelled my account with online dating- agency match.com last September. But, on checking my bank account recently, I discovered it...
View ArticleDirect debit option increases insurance payments, FCA finds
Consumers are not told the higher cost of paying by instalments, the Financial Conduct Authority says, with some being charged interest of up to 75%Consumers who pay for car or home insurance in...
View ArticleNo box delivered, or five too many: the real nuisance continues
My mum with dementia is regularly receiving a new nuisance call blocker from REAL Comm Box … and is charged £99 each timeFollowing our item about AW in Scarborough who was sold a “box” to stop nuisance...
View ArticleVodafone tops list of most complained about mobile sevices
Mobile provider overtakes EE as Ofcom figures show total complaints continue to declineVodafone has been named as the most complained about mobile phone company, narrowly beating EE, which has shot to...
View ArticleWhen is Airbnb not Airbnb? When it suddenly turns into a scam email
We thought we had made a legitimate booking through the site … now we have lost £824We wanted to book a flat in Barcelona advertised on Airbnb. We checked all the reviews and all seemed positive. After...
View ArticleEquifax won't give me credit for moving home and I can't get a mortgage
I have changed residence and divorced and my credit rating has plummetedI am having similar problems with Equifax to a reader in December; I am trying to apply for a mortgage but since I moved...
View ArticleWhich? brands two leading SPF30 sun creams as ‘don’t buys’
Boots Soltan Protect & Moisturise Lotion SPF30 and Hawaiian Tropic Silk Hydration Lotion SPF30 offer only two-thirds of claimed SPF, watchdog says Two leading sun creams are failing to provide the...
View ArticleOfcom plans to force BT to open up fibre-optic network
BT likely to resist communications watchdog’s move aimed at cutting costs for households and businesses Ofcom has turned its guns on BT, with proposals to allow rival internet companies and mobile...
View ArticleRevealed: How MadBid buyers can end up paying twice the price
Unsuccessful bids, disappearing credits and problems getting refunds prompt flood of complaints from discount auction website’s customersThe home page of auction website MadBid makes a series of...
View ArticleBlue Bell creameries to lay off 37% of employees after listeria-related recall
Ice cream company to furlough an additional 1,400 workersProduction plants still closed for clean-up and repairsBlue Bell Creameries says it will lay off more than a third of its workforce following a...
View ArticleI am thinking about buying an e-reader to take on a trip to Europe so I don’t...
Is there an equally good non-Amazon choice to the Kindle? Or could we use our iPad?Every week a Guardian Money reader submits a question, and it’s up to you to help him or her out – a selection of the...
View ArticleIs it really cheaper to go on holiday abroad than stay in Britain?
We crunch the numbers to find out if you’re best off keeping your holiday currency as pounds this summerThere you are sitting on a chilly British beach in August watching the kids build a sand castle,...
View ArticleWe alerted npower to fraud – it set the bailiffs on us
After reporting a dodgy meter we arrived home to find four people with a warrantIn January this year we moved in to a rented property, and phoned npower two days later to let them know we were the new...
View ArticleSantander forces name change on woman with accounts in two names
Customers with accounts in both their maiden and married names increasingly come up against problems, as providers act in fear of laundering regulationsShould a woman be forced by her bank to choose...
View ArticleBeware the not-so-smartphones that eat your data while you sleep
Mobile users are being hit with massive bills as their handsets access networks and services even when not in active useStacie McCormick’s half-term break in South Africa cost her the equivalent of the...
View Article£60 bank charges to send £100 to a friend in Nepal
At first Santander charged us £25, then the receiving bank took another £35We wished to send £100 to a Nepalese friend following the terrible earthquake, and paid our bank, Santander, a £25...
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