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The £26,000 banking error
Sally lost two years' pay after mis-typing a digit during an online transfer. Now she can't get her missing money backIt was a sickening, gut-wrenching moment when, one evening in October 2012, Sally...
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A rising tide of water bills … and profits
Over the past decade water rates have soared by about 80%, and in April will rise to an average £388. Rupert Jones looks at the figures and asks: are we getting value for money?Hard on the heels of a...
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Why it might pay to get a water meter
There are ways to cut your bill – from butts to shower headsConsumers may not have the choice of switching to a cheaper water supplier, but there are plenty of things they can do to reduce their...
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Bank error in your favour? Spending it is straightforward theft
Two similar cases of people receiving and spending someone else's money will no doubt receive differing responsesThree years ago an unassuming Kiwi couple working 16-hour shifts at a struggling petrol...
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Can I bank on a currency broker to be trustworthy?
Should I exchange £50,000 into euros through my bank or use cheaper option MoneycorpI am moving to the Netherlands for an aviation course and need to transfer £50,000-worth of euros. I would like to...
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Expedia hotel booking mix-up left me £155 worse off
I cancelled my reservation in plenty of time, but was still charged for one night's stayI booked two nights at a Brighton hotel through Expedia. Later, I found another hotel in a more convenient part...
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John Lewis gives cold comfort over faulty fridge-freezer
Should we take the retailer to court over appliance that broke after just three years?Three years ago we bought a fridge-freezer from John Lewis. It has now developed a fault which the repairers say...
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Dilnot 'regrets' decision to set social care cap at £75,000
Social care report author says although cap is far higher than recommended he recognises 'tricky state' of public financesThe author of the independent report on funding social care has said he regrets...
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Social care costs: what will the new proposals mean?
Jeremy Hunt, health minister, claims there is a misunderstanding about the cap on costs so here is a guide to financing social careWhat is the current situation when it comes to paying for social...
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Gas and electricity companies get 100,000 complaints a week
Biggest energy firms reveal they received more than 1.4m customer complaints in the last three months of 2012Complaints about gas and electricity companies are running at more than 100,000 a week, or...
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House sales rise for fourth month, Rics reports, suggesting 'worst may be over'
Surveyors' survey warns recovery remains fragile, with prices falling, but sales have now risen for four consecutive monthsThe number of property sales rose in January for the fourth straight month,...
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Inflation unchanged for fourth month in a row
But dearer energy prices and more expensive food and alcohol expected to raise cost of living over coming monthsBritain's annual inflation rate was pegged at 2.7% for the fourth successive month in...
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Co-op increases energy prices by 9%
Electricity and gas increase for new customers, while existing customers' bills protected – at least until AprilCo-operative Energy has increased its electricity and gas prices for new customers by up...
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Barclays reneged on its PPI mis-selling offer
At first it put the figure at £2,353 – then lowered itI write to gauge your interest in a particularly egregious PPI case, which has been mishandled by Barclays for over a year. A mis-selling claim...
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Vodafone sends out all the wrong signals
My mobile was my only means of communication but I couldn't use it at homeI have held a contract with Vodafone for a year. As with many people, my mobile is my sole means of communication – I have no...
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British Gas has put our refund on the back burner
We are owed £814 but they won't pay it backWhen my girlfriend and I left our flat in central London it turned out that British Gas owed us £814. On 30 November it told me that the money would be in my...
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When switching energy supplier goes wrong
Comparison sites and the energy suppliers urge us to seek out the best deal. But it's not always that easyEnergy prices are soaring and the advice to consumers sounds simple: if you want to save money...
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Plagued by nuisance phone calls
18 million people have signed up to the Telephone Preference Service whose job is to block nuisance phone calls. But, as the TPS boss admits, the system is brokenOn one day alone my home phone rang...
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Whiplash adds £118 to your car insurance bill
The extent of this 'fraud of choice' is now revealed by AvivaWhiplash and other personal injury claims are costing drivers an extra £118 on their car insurance bill, according to Britain's biggest...
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Which tooth implants should I choose?
My budget suggests the cheapest, but my dentist recommends expensive state-of-the-artEvery week a Guardian Money reader submits a question, and it's up to you to help him or her out – a selection of...
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