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Alice Roberts: Why are Bounty reps allowed on maternity wards?
The NHS has no business to be handing new mums 'Bounty packs' and advertising leaflets for private servicesI love most things about being pregnant. I'm very lucky to have been really healthy through...
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Openreach leaves customers unconnected and angry
Frustration over endless waits for Openreach to instal phone lines is made worse by being unable to complain directlyLetters about the unreliability and inscrutability of Openreach, the division of BT...
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Cheers as Observer helps family win life insurance
Friends Life does U-turn on £100,000 life insurance payout to bereaved family of cancer suffererThe bereaved family of a man whose £100,000 life insurance claim was rejected has now been awarded the...
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Royal Mail privatisation: the coalition goes where Thatcher feared to tread
Business minister Michael Fallon says it will happen by April 2014Name: Royal MailAge: 497.You're joking. I was surprised too. Its forerunner was set up by Henry VIII in 1516. The General Post Office...
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Virgin undervalued my house by £50,000
Surveyor said it was worth only £230,000 – which means I don't have enough money for mortgage I wantI recently wanted to change my mortgage from interest only to repayment. As interest rates are...
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PruHealth failed to pay my medical bills
I have outstanding bills for a brace and a follow-up appointment which PruHealth is ignoringWe were insured by PruHealth through a company policy. During the year we were insured with them I had two...
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Match.com didn't know when it was over
I cancelled my subscription and deleted my profile, so why has Match.com taken a further six months' fees from my account?I was on the Match.com dating website for a while but have had difficulty in...
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Charged triple for my children's swimming lessons
Sports centre charged for three sets of direct debit – and I can't seem to get my money backLast year I signed up my two children for swimming lessons at my local GLL sports centre, paying by monthly...
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Mobile networks see bright future for electronic wallet
Britain's big three mobile networks have united on a project to make debit cards of our smartphones. And they're even planning to outsmart GoogleThere is a scene in the 2002 film Minority Report where...
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Energy co-ops are cutting household bills alongside carbon emissions
For customers, trust is key when it comes to getting advice on improving energy efficiency – and co-operatives have the edgeRuth Rosselson is an environmental pioneer. The freelance writer and...
View ArticleRenting property: a guide to your rights and responsibilities – video
Guardian Money editor Patrick Collinson shares his top tips for renting a propertyPatrick CollinsonEkaterina OchagaviaAlex HealeyMichael Tait
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Civil Aviation Authority seeks reduction in airport charges
The fees airports charge airlines make up the bulk of airports' profits, and their reduction could see a slowdown in rising faresHeathrow airport has been told to introduce a real-terms cut in the fees...
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Conservative US shoppers turned off by eco-friendly lightbulbs, study finds
Consumer research finds conservative shoppers avoid purchasing an item associated with protecting the environmentEco-friendly labels on energy-saving bulbs are a turn-off for conservative shoppers, a...
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Cineworld takeover of Picturehouse investigated amid competition concerns
OFT refers takeover to Competition Commission over fears some cinemagoers may face higher ticket prices and reduced choiceCompetition authorities are to investigate Cineworld's takeover of the indie...
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Boots removes gender signs for toys
High street pharmacy chain admits it was wrong to categorise toys for girls or boys, after shoppers accuse it of sexismThe high street pharmacy chain Boots has admitted it was wrong to use separate...
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House prices fall for first time in seven months
Nationwide figures reveal 0.1% drop in house prices in April but figures still higher than 12 months beforeHouse prices fell by 0.1% in April, the first fall in seven months, but they remained higher...
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Energy Bill 'should be amended to protect community energy schemes'
Developed with large commercial operators in mind, the bill could stop wind farm projects from proceedingCommunity owned renewable energy has received remarkable levels of vocal support from ministers...
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Ofgem to investigate energy firms for missing home efficiency targets
Regulator to look at why British Gas, SSE and Scottish Power failed to reach carbon reduction targetsBritish Gas, SSE and Scottish Power are among six energy firms to be investigated by the energy...
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27 common scams to avoid
As Scams Awareness Month begins, we run through some of the most widespread and believable cons attempting to part you and your moneyYou can lock your doors against burglars, but making sure you don't...
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Money Talks: interest-only mortgages, scams month and a daft deal
Sign up to the Money Talks weekly email for all the latest news and offersInterest-only mortgages are making the headlines after the City regulator found that about 1.3 million homeowners who took out...
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