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Tackle the Google Adword sites charging users for free government services
Join our campaign to put pressure on the search engines to starve them of publicityWhy, readers ask, is the government letting commercial websites prey on the unwary when they renew their passports,...
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Google Adword: beware copycat websites in paid-for search results
Web search results reveal scores of 'rogue websites' tricking the unwary into paying too much for government servicesPensioners Brian and Valerie lost £80 after going on Google to renew their...
View ArticleThe art of alternative investment
With art schools across the country holding their degree shows now is the time to spot new talent
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Thames Water wants to raise average bill £100 by 2020
Inflation-busting increases blamed on need to invest in super-sewer as London growsBritain's biggest water company plans inflation-busting price rises over the next six years that could leave customers...
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Data roaming charges warning for holidaymakers
Travelling outside the EU could land you with a nasty phone bill unless you switch off data roamingHolidaymakers travelling outside the EU are being warned to prepare for "bill shock" on their return...
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Lishi Tai Chi holiday turned into a nightmare
My relaxing holiday was a disaster from the outsetI paid £880 plus £200 for flights for a retreat holiday in Tenerife through Lishi Tai Chi Holidays, to help me cope with long-term health issues. The...
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Tenants turned down for property let – and not allowed to see their references
Estate agent won't let tenants see the references they paid forWhen my wife and I agreed to rent a property, the landlord's agents, Kinleigh Folkard & Hayward (KFH) requested that we complete...
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Pocket money used to be a token gesture. Now it's serious business | Sam Wolfson
Rising costs of living are not only affecting adults. Perhaps it's time we thought about the next generation of teenage jobsResearch published this week found that the amount of pocket money children...
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What to do if you have a problem with your energy supplier
With energy complaints soaring 16% in a year – as suppliers' profits rise by even more – we look at the most common issues and how to tackle themMillions of UK households are battling their energy...
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Turbo-charged run-in with Go Car over warranty claim
I took out the warranty on a used Mazda 6 but it did't prove to be the 'ultimate' coverLast August I bought a three-year-old Mazda 6 with just under 70,000 miles on the clock from an independent...
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Orange customer service is giving everyone the pip
As phone company takes payment for cancelled contract, we notice the growing number of complaintsI am on a gap year in China. As I was not taking my Orange phone with me I arranged to suspend the...
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On the right track for the best railcard deal
I was offered a 10% reduction to renew … but it wasn't such a good offer after allNational Rail offered me a 10% reduction if I ordered my railcard early online. I did so, and found that although my...
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Nationwide credit card limit cut turned into an emergency call
It was cut from £12,000 to £600 while I was away in AustraliaI have been a loyal Nationwide credit card customer for more than 15 years, always paying off my £700-£5,000 monthly balance in full. Over...
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MPs suggest sale of council houses via eBay
Report into extending the policy making process to the wider public explores opportunities for digital engagementCouncil tenants should be able to buy their homes via eBay, a committee of MPs has...
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O2 mobile users lose access to BT Openzone Wi-Fi
End of agreement between two firms means 4,000 BT hotspots could become unavailable to O2 customersO2 mobile phone customers will lose access to thousands of BT Openzone Wi-Fi hotspots from the...
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Asda unveils food bank pledge for surplus stock
Instead of sending stock back to manufacturers, which often ends up in landfill, Asda will send it to FareShareAsda has unveiled a multi-million pound pledge to redistribute all surplus stock to one of...
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Primark joins up with Asos after long ignoring online retailing boom
ABF's budget fashion chain says it will sell selection of its clothes in 'limited trial' with Asos in U-turn of previous policyJust two months after ruling out a move online, the budget fashion chain...
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Charity watchdog's 'astounding' failure to detect tax avoidance condemned
Margaret Hodge says alarm bells should have rung over Cup Trust, run by creator of Jimmy Carr's tax schemeMPs have attacked the charity watchdog for its "astounding" failure to close down a fake...
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Unclaimed premium bond prizes top £44m
There is no time limit for claiming a premium bond, with the oldest outstanding prize dating back to 1957, NS&I saysA nationwide hunt is on for the winners of almost 900,000 unclaimed premium bond...
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Windfarm operator offers homeowners compensation for building turbines
Under RES scheme, homeowners will receive discounts on their energy bills as compensation for having windfarms built nearbyHouseholders are to be paid at least £100 a year for living near turbines...
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