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Channel: Consumer affairs | The Guardian
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Dwell collapse leaves customers and suppliers angry and out of pocket

More than 300 job losses as some customers accuse furniture chain of taking online orders it knew it would be unable to fillAngry consumers took to the internet to vent their feelings after the...

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UK alcohol and tobacco prices among highest in EU

EU survey shows Denmark and Norway most expensive, with Macedonia cheapest – but Britain places well above averageBritain has some of the highest prices for alcohol and tobacco in the European Union...

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Car hire fuel ruse leaves holidaymakers fuming

Rental firms are finding new ways to sting holidaymakers, with a petrol policy that will leave your wallet running on emptyHolidaymakers hiring a car abroad this summer are being warned about a...

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Dacia Sandero: a test drive of Britain's cheapest car

The last time a new car cost as little as the Dacia Sandero, the Berlin Wall was still standing. Miles Brignall takes it for a spinThe Berlin Wall was still standing, When Harry Met Sally was filling...

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Houses for £1 and a loan to do them up

The charity Empty Homes is offering a 25% stake in a house in Stoke for £1 – and more regenerative schemes are expected across the UK soonThe average asking price for a home has just broken through...

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How can we escape letting agent's endless fees?

Every time we rent a flat we get stung by letting agent's fees – I want to scream!Every week a Guardian Money reader submits a question, and it's up to you to help him or her out – a selection of the...

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Tesco's mistake cost me my mortgage – and the house of my dreams

My mortgage application was turned down because Tesco wrongly put a black mark on my credit recordI was negotiating to buy a house, but something on my credit report meant my mortgage application was...

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Beware BT's cunning paper billing charge

BT says you can opt back to paper bills – but doesn't tell you until afterwards about the chargeI received an email from BT entitled "You're going to be switched to paperless billing" – no ifs and...

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Amazon Marketplace has not sent me my phone – what can I do?

The law is on your side – and so is Amazon's guaranteeI bought a mobile phone via Amazon Marketplace in March. I have never received it and contacted the company, which informed me it uses a parcel...

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Fixed rate mortgages: act now to arrange yours

With mortgage lenders offering fixed deals at rock-bottom rates, now is the time to take advantage of what's on offerBorrowers tempted by a fixed-rate mortgage at a rock-bottom rate should get their...

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Snap up a pint in Britain's first Bitcoin pub

Drinkers in an east London hostelry can now buy drinks with the digital currencyBitcoin has its first British boozer. The Pembury Tavern in Hackney, east London – as well as its sister pubs in...

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Has Argos got a leg to stand on over faulty chair?

Our dinner party was ruined after a brand-new chair collapsed, hurting a guestIn the autumn of 2012 I had a nasty accident. In February this year I decided to host an evening meal to thank friends and...

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Peer-to-peer lenders offer lowest personal loan rates

Alternatives to high street banks now offering cheapest personal loans - but their criteria can be stringentDoes a low-cost loan, as well as the opportunity to avoid lining banks' pockets, sound...

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Exercised about David Lloyd gym's family discount

My family has been paying over the odds, but the gym staff did not tell us there was a better deal on offerI have been a member of David Lloyd gym in Newhaven, Edinburgh, for six years. My husband is...

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RAC membership suffers breakdown in communication

I had just joined the RAC – then my car broke down. Now the company wants me to pay £261I thought we had an amazing piece of good fortune over rejoining the RAC, but it has not worked out that way. I...

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Household spending squeezed further as inflation bites

Rising prices continue to dent UK households' discretionary income as wage rises stagnateHousehold spending power fell further in May as wages struggled to keep up with rising prices, according to a...

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Barclays to sell customer data

Bank tells 13 million customers it is to start selling information on their spending habits to other companiesBarclays is to start selling information about 13 million customers' spending habits to...

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Don't be fooled by Richard Branson's defence of Virgin trains | Aditya...

Richard Branson didn't like my column about his rail company – but he can't deny that taxpayers are piling up debts to subsidise his profitsThe rich are different from you and me: they hire PR...

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Whistleblowing: is new 'public interest' test a good thing?

In the wake of the Edward Snowden disclosures, some fear that changes to UK whistleblowing laws could discourage those here wanting to spill the beansWhistleblowing (and employers' attempts to prevent...

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Mortgage approvals reach 16-month high signalling upturn in housing market

More than 25% more mortgages offered in 12 months to May compared to previous 12 months, says British Bankers AssociationThe number of mortgages approved by British banks rose by a quarter in the 12...

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