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Complaints about nuisance calls treble
PPI and accident claims firms blamed for huge rise in numbers of nuisance marketing phone callsComplaints about unwanted marketing calls have trebled to almost 10,000 a month since the beginning of...
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Free loft insulation from British Gas … what's the catch?
Curious to discover how she would end up getting duped, Hilary Osborne gave her details to a man offering free loft insulationWhen someone approached me in the supermarket and offered me free...
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MPs urge banks to allow basic account customers to use rival ATMs
Treasury committee criticises Lloyds TSB and RBS for failing to improve financial inclusion by limiting access to machinesMPs have urged RBS and Lloyds TSB to allow customers with basic bank accounts...
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Store Wars: Asda and Morrisons
Each week we look at retailers in the same sector. This week two supermarkets with their roots in the north vie for superiorityEach week we look at two shops competing in the same sector, and review...
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Light goes out for incandescent bulbs
Phased ban on the sale of incandescent lightbulbs is completed following EU directive to reduce energy use of lightingAfter more than a century lighting up the world, the switch will be flicked off...
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Halal toothpaste, anyone? Religious observance has become a global brand |...
The unstoppable growth of halal products shows we are all fair game for marketers but risks ghettoising the Muslim communityA few years ago, the only "halal" signs one saw were on butchers' shops. But...
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'Exclusive' Olympic train ticket was no bargain
I was led to believe that as a Games ticket holder, I would be entitled to a cheap fare to London if I booked in advance – now I feel ripped offI had a ticket to the Olympic Games on 6 August. I...
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Axa won't insure my underpinned house
I have lost a buyer because, without insurance, my underpinned house is unsaleableI live in a house that was underpinned in 1990, which is now on the market. Axa, my buildings insurer, is refusing to...
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Can I be chased for a 10-year-old council tax payment?
Glasgow city council is chasing me for council tax arrears from 2002 even though I never missed a paymentBPO Collections have written to me trying to recover some council tax arrears on behalf of...
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Santander has lost my £20,000 Isa money
I transferred £20,000 from NatWest in April, but it still hasn't been allocated to my Isa accountI opened an Isa account at the end of March 2012 attracted by Santander's widely advertising campaign....
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Orange put the squeeze on me over a fraudulent mobile phone bill
Gabi Sibley was hit with a £2,000 bill for calls made after her sim card was stolen. But unlike others, she fought her corner in the courts – and wonIt was a shock to open the bill from Orange and see...
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Savvy shoppers get helping hand in hunt for best deals
Unit pricing is being pushed as a simple way for consumers to find the best dealsWith household budgets squeezed and rising food costs among consumers' top worries, it's all the more important shops...
View ArticleAn insurance policy for every occasion … almost
A bank employee tries to sell some insurance to a sceptical Chris and his wife
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Store Wars: Snappy Snaps and Jessops
Each week we look at retailers in the same sector. This week we focus on photography shops Snappy Snaps and JessopsEach week we look at two shops competing in the same sector, and review what they are...
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Should we extend our kitchen … and upset the neighbours?
When the planning laws are relaxed we should be able to build 20ft into our 40ft gardenEvery week a Guardian Money reader submits a question, and it's up to you to help him or her out – a selection of...
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Southern Rail inspector made me feel like a criminal
Young person's railcard was waiting at home while Southern inspector maximised my penalty and discomfortI am a regular user of Southern Rail services between London and Brighton. On 1 August I...
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Google Window Live windfall just doesn't add up
Our struggling community centre has been offered a windfall, but is it a scam?We run a community arts centre in the West Country that is desperately in need of about £750,000 to reinstate its services....
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Lesson to learn over ESL Job Finder TEFL offer
Beware agencies that charge to help you find a job teaching abroad – you shouldn't need to payI am writing to express my disappointment with the service I have received from a Teaching English as a...
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The most-asked money questions on Google
What are the most searched for finance questions on Google? And, importantly, what are the answers to your money queries?Start typing a query into Google – or whatever search engine you are using – and...
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London Royal Plus life insurance policy is good money after bad
I've paid £49 monthly to London Royal, expecting a £75,000 payout for my children at death. But the payout is really £13,000 – and shrinkingIn 1994 my husband and I were advised by our financial...
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