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Ryanair wouldn't give me a refund despite my collapsed lung
My surgeon faxed Ryanair saying I couldn't fly but they did not even refund the tax or cost of checking in our bagI was planning a holiday in Spain and booked two tickets to fly with Ryanair....
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Co-op honoured my cheque – and then changed its mind
Muddle over cheques as Co-op lets me withdraw money and then hits me with massive unauthorised overdraft feesI paid in a cheque for £35,000 from my mother to my Co-operative Bank account via the Post...
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Top tips to cut down mobile phone charges abroad
Using your mobile phone on holiday? Some simple measures can reduce the likelihood of returning to an unpleasant billUsing your mobile phone while on holiday abroad can result in an unwelcome data...
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Mobile phone roaming charges cut within EU
New price caps mean cost of making call abroad will fall by at least 17% a minute and downloading data will be 36% cheaperThe cost of using a mobile phone within EU countries will be fall from...
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Lapsed home insurance policy a reminder to shoparound
A reader received a quote £500 cheaper than if they had simply renewed their policyAmong a pile of letters I recently found a notification for renewal of our home insurance, only to find it had lapsed...
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Ticketmaster service isn't music to my ears
Staged payments scheme stalled as my credit card expired, but efforts to contact them have been fruitlessIn March I booked four tickets for the Leeds music festival using Ticketmaster's "deposit...
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BT chasing me for a bogus debt is a persistent irritant
A customer hundreds of miles away with the same name has run up debts, but I'm being chased for itCan you please get BT to stop harassing me for someone else's debt – despite it being ordered by the...
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Damage shouldn't be part and parcel of Interlink delivery
A reader sent a coffee table which turned up broken and at the wrong addressI am a young furniture designer who is just establishing my own studio. In March a retailer in London ordered one of my...
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3 mobile slashes pay-as-you-go costs
Mobile firm says its 'back to basics' pricing is PAYG in its 'purest form', with unused credit rolling over from month to monthMobile operator 3 has shaken up the pay-as-you-go phone market by slashing...
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Ocado boss: 'more high street shops should shut'
Online grocer head Tim Steiner also attacked rivals for 'jumping on the back of the Amazon tax debate' and moaning about ratesTim Steiner, the boss of online grocer Ocado, has launched an attack on...
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Cautious consumers make debit cards the payment method of choice
Increase in online shopping and contactless payments – coupled with younger people's natural caution with money – will drive use of debit cards, industry report saysSpending on debit cards grew in...
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Ofgem calls for action on electricity theft as third powers cannabis farms
25,000 cases a year cost each honest customer £7, with a third of stolen energy used to power cannabis farmsStealing electricity to power cannabis farms is costing consumers millions of pounds a year,...
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4G: EE to introduce higher prices for faster connections
New contracts to include different price bands for higher speeds from September, in a first for a UK mobile networkEE, the UK's first 4G mobile internet provider, is to introduce higher prices for...
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Phones 4U insurance provider fined £2.8m
FCA investigation found that insurance firm Policy Administration Services wrongly turned down and ignored thousands of complaints from phone buyersThe company that supplies mobile phone insurance for...
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Daily showers account for biggest water use in UK homes, figures show
Britons are also inflating energy bills by over-filling kettles and hand-washing crockery rather than using dishwashersIt has become part of our daily routine, although few of us are likely aware of...
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Ofcom asks BT to slash cost of changing fibre-optic broadband provider
Regulator proposes reducing charges by as much as 80%, with new contracts reduced from a year to just one monthThe cost of changing fibre-optic broadband providers could be slashed by as much as 80%,...
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How independent retailers are fighting back to save Britain's high streets
Around the country small retailers are joining forces to win your custom and bring our town centres back to lifeFree bagels, local rewards schemes offering discounts, and pop-up shops are just some of...
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Shop Small with American Express and earn a big £50 cashback
American Express launches scheme to boost local businessesAmerican Express cardholders have an extra incentive for using their plastic in small shops: they can earn money back each time they spend £10...
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Why aren't consumer TV shows giving value for money?
The BBC's Your Money Their Tricks and Summer's Supermarket Secrets lack any substantial consumer advice and fail to reveal any real scandals beyond overpriced cinema popcornTV programmes mainly divide...
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