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Mobile phone fraudsters leave victims paying for multiple contracts
Fake IDs and lax security checks are letting criminals bag £500 smartphones, leaving victims being chased for the billA special Money investigation this week reveals the extraordinary ease with which...
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ADT's constant charges are alarming
My parents paid for ADT service plan, but it wants a further £181 fee and is threatening legal actionIn November 2008 my parents took out a contract with ADT for an alarm system on their house. In...
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Waiter had to pay bill when customer didn't
Is it legal for my nephew and his colleagues at a cafe to be forced to pay up when a customer walks out?My nephew, who works at a local bar/cafe, was telling us that he and his colleagues had had to...
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Bags arrived late when we Thomas Cook-ed it
We are having problems settling our insurance claim because Thomas Cook won't produce paperwork on delayed bagsMy wife, five-month-old son and I flew to Turkey in May with Thomas Cook for a 10-day...
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Downsizing: online shopping habit dies hard
In the fourth of an occasional series, Kim Stoddart admits to having lapsed, but remains determined to kick the eBay habitDon't be ridiculous – you simply won't be able to live without the internet....
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Groupon's £39 flight tickets cost me £200
Groupon sold me £39 tickets – but they ended up costing me more than booking direct with the airlineI bought four flight tickets from Groupon for £39 each. They were sold as tokens to fly to one of 25...
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EasyJet won't refund me, even though airfield is not yet built
I can't get my connecting flight because Berlin's Brandenburg airport is not yet ready – yet EasyJet won't refund my ticketOn 30 April I booked two single flights with easyJet for 6 August from Palma...
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Is there no end to the incompetence of Domestic and General?
Domestic and General have failed the same customer twice over Miele freezer – but get plaudits for rescuing the situationIn February 2010 Margaret Dibben sorted out a problem I had with Domestic and...
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Britain grows apricots for large-scale commercial sale for first time
Overall warmer temperatures in the UK have improved growing conditions for predominantly French-grown fruitThe first British-grown apricots of the season will go on sale in supermarkets this week – in...
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Tesco launches UK's first virtual supermarket at Gatwick airport
Supermarket chain installs smartphone-friendly online shopping system to enable holidaymakers to place an order before they flyTesco has launched the UK's first virtual supermarket at Gatwick airport...
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Retailers fail to get Olympics boost in 'lacklustre' July
High-street sales hit by mix of wet weather and lower inflation while Olympic Games benefit blip fails to materialiseRetailers suffered a disappointing July as a slight boost from the Olympics failed...
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High street shops pioneer new era of CSR
High street names from Monsoon and the Co-op are taking their corporate responsibility seriously, and it's having a significant impactWith all the wall-to-wall media showing us the repercussions of...
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Visa reports Olympic consumer spending boost
Credit card supplier says domestic spending on British Visa cards is up 3.4%Reports that consumer spending in Britain has crashed as a result of the Olympics look to have been largely unfounded,...
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Faulty petrol pumps dispensing extra fuel free to drivers, AA finds
'Lucky dip' at petrol pumps giving some drivers up to 4.4% more petrol than they pay for, says motoring organisationPetrol pumps are so inaccurate that some drivers are getting up to 4.4% more fuel...
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How I cut my grocery bills by avoiding supermarkets
Wholesalers, independent shops and discount stores have thrown up the biggest savings, but I'm still looking for more ways to cut my food billsLast weekend I had some guests to stay. I simmered,...
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M&S to introduce contactless payments
The high street retailer has carried out contactless payment trials at railway station stores, and is set to roll out the system to all its UK branchesMarks & Spencer has become the latest retailer...
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Rail complaints on the rise
Watchdog reports 30% rise in complaints, with East Coast Trains the main culpritComplaints about train companies by passengers rose by more than 30% last year, according to Passenger Focus, which named...
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Santander has ruined my credit record
I decided to move my Alliance & Leicester account when Santander took over. Months later, Santander sent the debt collectors after meTowards the end of last year I decided to move from Alliance...
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Alarmed by ADT's aggressive response
I cancelled my ADT alarm contract because it was going off in the middle of the night. Now ADT says I owe £233I bought a property about two years ago in Maidenhead and adopted the ADT alarm system...
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What's the point of Star Alliance's air rewards points?
I booked a flight to Rome using my Miles & More points from Star Alliance – but it cost far more than if I hadn't used pointsI fly two or three times a year from Birmingham to Rome. Until recently,...
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